Frequently Asked Questions
- What is KenyaWeWant?
- KenyaWeWant is a community reporting platform that lets everyday citizens highlight local problems — like road damage, waste collection issues, broken street lights, flooding, and water leaks — and follow what happens next. It helps neighbours work together to improve the places where they live, work, and travel.
- How do I get in touch with KenyaWeWant?
- Here’s our contact page.
- What kinds of problems can I report?
-
You can report most local issues that affect daily life — including:
- Broken or dangerous roads
- Waste and dumping problems
- Damaged or missing street lights
- Water leaks, blocked drains, flooding
- Public infrastructure in need of repair
- Do I need to sign in to report something?
-
No — you can file a report without signing in. However, creating a free account lets you:
- Follow progress on your reports
- Add comments or updates
- Receive notifications when things change
- What should I not use KenyaWeWant for?
-
KenyaWeWant is not a general complaints or emergency service. Using it for the issues below may delay your report reaching the right people. Please contact the relevant authority directly for:
- Anti-social behaviour
- Any urgent or emergency problems
- Noise pollution or barking dogs
- Fires and smoke/smell pollution
- Miissed rubbish collections
- Proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc.
- Complaining about your neighbours
- Complaining about the authority
- Joy riding, drug taking, animal cruelty, or other criminal activity
Authorities often have direct hotlines for these sorts of issues.
- How do I make a report?
-
- Find the location on the map or enter an address.
- Pin the issue where it’s happening.
- Describe the problem in a few words.
- Add a photo if you can (optional).
- Submit — and then follow updates.
- Check your email inbox for our confirmation mail, click on the link, and job done.
- Will my problem be fixed?
-
KenyaWeWant itself doesn’t fix problems — but it helps them get noticed by neighbours, community groups, and the authorities who can act. Public visibility often leads to quicker follow-up.
You can track every reported issue and see updates as they happen.
- Why should I use KenyaWeWant?
-
Every report makes a difference. When neighbours share concerns openly, it helps:
- Increase local accountability
- Improve planning and repairs
- Build stronger, better-maintained communities
KenyaWeWant is about citizens working together to create the Kenya we all want.
- Is it free?
- The site is free to use, yes.
- Can I use KenyaWeWant on my mobile?
-
The KenyaWeWant website will already work on your mobile phone, adapting to the size of your screen automatically.
Practical Questions
- I’m from an authority/residents' association, where do you send the reports?
- You can either leave a test report or contact us to find out where reports go at the moment. Also contact us to update the address or addresses we use.
- I’m from an authority/residents' association, can we have KenyaWeWant on our website?
- Quite possibly – contact the people who run this site.
- Do you remove silly or illegal content?
- KenyaWeWant is not responsible for the content and accuracy of material submitted by its users. We reserve the right to edit or remove any problems or updates which we consider to be inappropriate upon being informed by a user of the site.
- Why can’t I zoom out more on the reporting map?
- We want to keep KenyaWeWant locally focused, so restrict the ability to move radically between areas. The map on Your Reports will let you see all the reports you’ve made, wherever they are. If you’re from the authority then the emailed version of the problem report might also contain the closest road or postcode to the pin on the map.